Terms and Conditions

Effective Date: 25/07/2024

1. Acceptance of Terms

By accessing or using https://wavecostore.com, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Site.

2. Website Use

  • User Conduct: You agree to use the Site lawfully and respectfully. You may not use the Site to violate any laws or to harm others.
  • Intellectual Property: All content on the Site, including but not limited to text, images, logos, and trademarks, is the property of Wavecostore or its licensors and is protected by copyright and other intellectual property laws.
  • Product Information: While we strive to provide accurate product information, we cannot guarantee that all descriptions are error-free.

3. Orders and Payments

  • Order Acceptance: Your order is an offer to purchase products from Wavecostore. We reserve the right to accept or reject your order for any reason.
  • Payment: We currently accept cash on delivery (COD) as a payment method. You agree to pay all applicable taxes and fees.
  • Order Cancellation: You may cancel your order before it is shipped. Please contact us at contact@wavecostore.com for cancellation requests.

4. Shipping and Delivery

  • Shipping Costs: Shipping costs will be displayed at checkout.
  • Delivery Times: We aim to deliver your order within 3 days. However, delivery times may vary due to factors beyond our control.
  • Damaged or Missing Items: If your order arrives damaged or with missing items, please contact us within 2 days of receipt.

5. Returns and Refunds

  • Return Window: You may return most items within 2 days of delivery for a full refund.

  • Item Condition: To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in the original packaging.

  • Return Shipping: You are responsible for return shipping costs.

  • Exceptions: Some items, such as personalized or custom-made products, cannot be returned.

  • Refund Method: Refunds will be issued in the same payment method as the original purchase.

  • Processing Time: Please allow 3 business days for your return to be processed and your refund to be issued.

  • Shipping Costs: Shipping costs are non-refundable.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support within 2 days of delivery. We will arrange for a replacement or refund.

6. Limitation of Liability

Wavecostore shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of the Site or the products purchased.

7. Indemnification

You agree to indemnify and hold Wavecostore harmless from any claims or damages arising out of your use of the Site or violation of these Terms and Conditions.

8. Contact Us

If you have any questions about these Terms and Conditions, please contact us at contact@wavecostore.com.